Terms and conditions
Last updated: 10 November 2026
1. Scope
These terms govern the use of the shop at https://diamondshop.logxy.it (the "Shop") and the supply of the products offered in it (the "Products"). The Products are supplied by LOG XY S.R.L.S., Via Cecilio 2, 22100 Como, Italy, VAT IT04062030137, admin@logxy.it ("LOG XY", "we"). LOG XY is currently the only seller on the Shop.
2. Business customers only
The Shop is reserved for companies and professionals buying for purposes related to their business, trade or profession (the "Customer"). It is not intended for consumers. By registering or ordering, the Customer confirms that it acts in this capacity. The rules on consumer distance contracts, including the right of withdrawal, therefore do not apply.
3. Account
The Customer provides accurate data, keeps its password confidential and is responsible for the use of its account. We may suspend an account that is used in breach of these terms or of the law.
4. Products
Each Product page states what the Product does, its requirements, its version and its licence. Products are software for the DIA assistant and are delivered only as downloads. Before ordering, the Customer checks that the Product is compatible with its machines, software and network.
5. Orders
The contract is concluded when the order is confirmed at the end of checkout. The terms published on the order date apply to that order.
6. Prices and payment
Prices are in euros and are shown including VAT, where applicable. Free Products require no payment. For paid Products, the available payment methods are shown at checkout.
7. Delivery
After the order is confirmed, the Customer can download the Product from its account, under Order history. Unless the Product page says otherwise, the download has no expiry date and no limit on the number of downloads.
8. Licence and intellectual property
Each Product is licensed under the licence stated on its page and included in its package. The DIA skill is released under the Apache License 2.0, as described in DIA application: licence and terms of use. Rights not granted by the licence remain with LOG XY or with their respective owners. Third-party names and trademarks, such as EOS and EOS M 290, belong to their owners and are used only to describe compatibility.
9. Intended use and safety
- DIA reads machine data and answers by voice. It does not control the machine and it is not a safety device.
- It does not replace the machine's safety systems, the manufacturer's instructions or the supervision of qualified operators.
- Answers and alerts may be late, incomplete or wrong, for example when the network or a data source is unavailable.
- The Customer remains responsible for operating its machines and for decisions taken on the basis of DIA.
10. Warranty and liability
- To the extent permitted by law, Products are provided as described on their page, without further warranties. The licence of each Product may exclude further warranties.
- To the extent permitted by law, LOG XY's liability for each order is limited to the amount paid for it. LOG XY is not liable for indirect damage, loss of production or loss of data.
- These limits do not apply in case of wilful misconduct or gross negligence (Article 1229 of the Italian Civil Code).
11. Support
Requests can be sent to admin@logxy.it.
12. Personal data
Personal data are processed as described in the Privacy policy.
13. Changes
We may update these terms. The version published on the date of an order applies to that order.
14. Law and jurisdiction
These terms are governed by Italian law. The courts of Como have exclusive jurisdiction over any dispute arising from them.